Terms of Service
1. Remittance Service
This Remittance service is provided by Bahrain Exchange Company ("BEC") whose registered office is at Al Enjazat Kuwait Gen. Trad. & Cont. Co. (Al-Hajery Building), Abdul Aziz Hamad AL Saqer Street,Building No 1 (Opposite Liberation Tower),Murgab - Kuwait City,The State of Kuwait, PO BOX 29149. BEC is a Limited Liability Company ("WLL") and is authorized by the Central Bank of Kuwait to carry out the business of Remittance and is bound by the Central Bank of Kuwait's regulation and licensing conditions.
2. Our Liability
In no circumstances shall BEC be responsible for any losses, damages or expenses incurred due to the delay, non-delivery, non-payment, under-payment, or without limitation any other event relating to your transaction, whether due to the fault, error or omission of BEC or their third party providers, or without limitation any other reason, for more than the principal amount of your transaction, the commission amount and any foreign currency exchange rate benefit. BEC reserves the right not to accept, process or pay any transaction that it determines in its sole discretion may violate any applicable law. In no event shall BEC be liable for any payment claims for cash payout transactions, once the beneficiary has acknowledged receipt of funds.
3. Your Responsibilities
You acknowledge that:
a) you will not use BEC's services for any unlawful purpose;
b) you are responsible for providing the correct data which we require to complete your transaction; and
c) you are required to produce documentary evidence proving source of funds/income, purpose of transaction, details of beneficiary and any other details in support of your transaction as and when required by BEC and/or the authorities.
4. Refund Policy
Subject to clause 2 ("Our Liability") BEC will refund the principal amount at the prevailing BEC buying rate at the time the refund is made. To receive a refund, you will be required to visit one of BEC's branches and provide proof of purchase and original photo identification. All refund requests will be made at BEC's discretion.
5. Foreign Currency Exchange Rate and Charges
The foreign currency exchange rate applied to the transaction will be the prevailing rate when the transaction is made. Commission charges may change from time to time and without advance notice. The foreign currency exchange rate and commission charge will be as displayed on the transaction receipt. The beneficiary's bank, and/or intermediary banks, may apply additional charges for handling a wire transfer. In such cases, the beneficiary will not receive the full amount of the payment you sent. BEC is not liable for any additional charges deducted by these banks.
6. Data Protection
BEC will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this clause. BEC will use the information provided by you for the purpose of performing our obligations to you and in order to comply with any legal obligation.
7. Governing Law
These Terms and Conditions shall be read and interpreted according to the laws applicable in the State of Kuwait and we hereby submit to the jurisdiction of the courts in the State of Kuwait.
For consumer inquiries or comments please write to: Customer Service Manager, Bahrain Exchange Company, Al Enjazat Kuwait Gen. Trad. & Cont. Co. (Al-Hajery Building),Abdul Aziz Hamad AL Saqer Street,Building No 1 (Opposite Liberation Tower),Murgab - Kuwait City,The State of Kuwait, PO BOX 29149 or Tel: +965 1824000 Ext 8110 or Email: firstname.lastname@example.org.